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Student Service
You'll need to correctly answer at least 5 of the 10 questions below (at least 50%) to progress to the next unit.
Question #1: I understand that the student and parent are the most important people in the school. My school is student-centric.
Question #2: I understand that a complaint is an opportunity to impress my client.
Question #3: I understand the 24-hour response rule and live by it.
Question #4: My staff will have authority to make students and parents happy without consulting me.
Question #5: I post event and exam dates for the coming year in December or January.
Question #6: I have a convenient method for making up missed exams.
Question #7: I have quantifiable standards for exams, so everyone is clear on the standards of perfor-
mance at each belt.
Question #8: My school is a safe haven of positive encouragement. I do not discuss politics, religion, or
negative community events in the school.
Question #9: My school will be cleaned every day and then spot-checked throughout the evening.
Question #10: My staff and I will work to help students and parents understand and appreciate the ben-
efits of our training and methods. We will not assume they understand them.
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