Facebook has a new tool that is ideal for busy school owners to keep up with incoming messages. Instant Replies, is basically a chatbot that gives a user a message on your behalf. Instant Replies are messages sent automatically as your Page’s first response to new messages. For example, you can use your Instant Reply message to let customers know that you’ll get back to them soon or to thank them for contacting your Page.
It super easy to set up Instant Replies.To turn on Instant Replies for your Page:
1. Click Settings at the top of your Page
2. Click Messaging in the left column
3. Below Response Assistant, click to select Yes next to Send Instant Replies to anyone who messages your Page
4. To change your instant reply message, click Change, update the message and click Save