Action Step #3 Breaking Your Training Program into Pieces

Like the kata mentioned above, you’re going to take each part of your school’s operation and break them into clearly defined pieces.

Then you’re going to take each area and define what a Level 10 performance is for that part, and then design a staff-training session to practice the skills needed to make it happen.

For example, the following list represents some different aspects of your school’s operation that could be broken up into staff training topics.

Staff Training Sessions:

• How the School Looks

• The Greeting

• The Beginning of Classes

• The Interaction with Parents and Family

• The Retail Sale

• The Follow Up

• Staff Training Session

• The Team Effort in Teaching